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privacy-policy

Mindham Fine Jewellery Inc. (“MFJ”) recognizes the importance of your right to privacy. We are committed to protecting the privacy of any personal information we collect about you. It is an important aspect of the way MFJ conducts its business.

The purpose of this Privacy Policy is to describe to you the types of information we gather and how we use this information. This Privacy Policy applies to the personal information of all individuals, except employees. For employees or persons who seek to be employed, such information is covered by the MFJ Employee Privacy Policy.

Privacy Policy Effective for Canada

It is the policy of MFJ to comply with the local privacy legislation.

What is Personal Information?

“Personal Information” is any information that can be used to identify an individual. This includes your name, age, telephone number(s), address, credit card details, email address and any other personally identifiable information that you choose to provide MFJ. It does not include business contact information, when used for business communications. Identification, Collection, Use and Disclosure of Personal Information The Personal Information collected by MFJ is used and disclosed for business purposes, in the manner described in this Privacy Policy.

  1. When does MFJ collect Personal Information?

MFJ collects various types of Personal Information from you when you provide it at the time of purchase, when you sign up for our mailing list or when you make inquiries using the Mindham.com website (“Website”), when you require that an item be shipped or repaired or when you contact us. To protect our brand and our business, MFJ may require you to provide information to verify your identity to complete a purchase or if you seek to return a product.

  1. Why does MFJ Collect your Personal Information?

MFJ uses Personal Information to develop and manage our relationship with you and to provide goods and services in the ordinary course of business. We use Personal Information in an effort to: create a superior shopping experience; permit you to purchase directly in the store ,authenticate purchases, payments and process orders; protect you and us from error and fraud; keep you informed of our special events or product offerings; communicate with you regarding orders; arrange delivery of purchases, returns or repairs; improve operational efficiencies; understand your preferences, recommend particular products or services to meet your needs and desires; respond to your inquiries or other communications; protect the integrity of our brand; and for any additional purpose set out in this Privacy Policy or which you may subsequently be informed about or consent to.

You can visit the Website without identifying yourself, including your email address. Our web server may collect information related to your visit to the Website, however, including the IP address and domain used to access our website, the type and version of your browser, the website you came from to access our website, the page you entered and exited at, any website page that is viewed by that IP address and what country you are from. We use this information to monitor our Website’s performance (such as number of visits, average time spent, page views) and for our business purposes such as working to continually upgrade our website.

  1. How does MFJ Use and Disclose Your Personal Information?

Personal Information collected by MFJ will only be used or disclosed for purposes described in this Privacy Policy or for other purposes that we have informed you of at the time of collecting that information or for which we obtain your consent subsequent to collection.

We may use or disclose your Personal Information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so.

  1. When may MFJ disclose Personal Information?

MFJ treats the Personal Information of its clients with the strictest confidentiality. We will never sell, trade, rent or lease your Personal Information to any other organization. We will only transfer or disclose Personal Information to Service Providers (defined below); as described in this Privacy Policy; or as you may consent.

MFJ uses trusted third parties to act on our behalf to assist us to manage our customer relationships by performing such functions as fulfilling orders, delivering packages, processing credit card payments, managing our website, or providing customer service (“Service Providers”). We may share your Personal Information with our employees and Service Providers who require such information to assist us with managing our relationship with you. When we retain Service Providers, contractual or other appropriate means are used to ensure compliance by such third parties with this Privacy Policy. No Service Provider will have any independent right to use or disclose Personal Information provided to them by MFJ.

Other disclosures: MFJ also may disclose Personal Information about you in order to: protect or enforce the legal rights, privacy or safety of our employees, agents, and contractors; protect the safety and security of visitors to our website, stores or other properties; protect against fraud or other illegal activity, unauthorized resale or for risk management purposes; collect debts; respond to inquiries or requests from government or public authorities; permit us to pursue available remedies or limit the damages that we may sustain; enforce our Terms of Use or the terms and conditions applicable to any contest, promotion or program; or comply with applicable laws or legal process.

  1. Your Consent is Important to Us

It is important to us that we collect, use or disclose your Personal Information where we have your consent to do so. Depending on the sensitivity of the Personal Information, your consent may be implied, deemed (using an opt-out mechanism) or express. Express consent can be given orally, electronically or in writing. Implied consent is consent that can reasonably be inferred from your action or inaction. For example, when you purchase an item from the store or the website or seek to return it, it is implied that you consent to the collection, use and disclosure of your Personal Information for purposes related to that transaction and to validate that the Personal Information will be eligible for future services by the MFJ and for any other purposes identified to you at the relevant time. By choosing to provide us with your Personal Information, MFJ will assume your consent to its collection, use or disclosure your Personal Information in accordance with the principles outlined in this Privacy Policy and as may be further outlined at the time of collection.

As a general rule, MFJ collects Personal Information directly from you. In those circumstances where the Personal Information that we collect about you is held by a third party, we will obtain your permission before we seek out this information from such sources (such permission may be given directly by you, or implied from your actions) or we will take reasonable steps to ensure that such third parties have represented to us that they have a right to disclose that information to us.

Where permitted or required by applicable law or regulatory requirements, we may collect information about you without your knowledge or consent.

  1. Your Consent

We assume that, unless you advise us otherwise, by providing us with your Personal Information directly, and if you decide to use the Website, by agreeing to the Website Terms and Conditions posted on the website, you consent to the collection, use and the disclosure of your information, including personal and financial information, by MFJ on the terms described in this Privacy Policy.

Additionally, by providing us with your contact information, you agree and consent that to MFJ sending you information, by any media and at any address of yours which you have provided to MFJ, concerning any MFJ product promotion, advertisements, marketing information or other customer related materials. All communication to you by email will include an option for you to cancel, unsubscribe and withdraw your consent at any time.

You may withdraw consent to the collection, use and disclosure of your Personal Information at any time, subject to legal or contractual restrictions and reasonable notice by contacting our Privacy Officer using the contact information set out below. All communications with respect to such withdrawal or variation of consent should be in writing. In some circumstances, if you choose not to provide Personal Information, or if you request a change or withdrawal of consent, our ability to provide products or services to you may be severely limited or made impossible.

Security and Retention

MFJ endeavors to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the Personal Information in question. These safeguards are designed to prevent your Personal Information from loss and unauthorized access, copying, use, modification or disclosure.

The security of your Personal Information is important to us, so please advise the Privacy Officer immediately should you become aware of any incident involving the loss or unauthorized access to or disclosure of Personal Information that is in our custody or control.

Accuracy

MFJ will make reasonable efforts to ensure that Personal Information of individuals is as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used, but we also rely on you to provide us with any changes to your Personal Information, and in particular to your contact information.

Access and Verification

You may ask MFJ to correct, update or delete information you have provided to MFJ which is stored in the MFJ customer database by contacting the Privacy Officer. If applicable, you should be sure to provide MFJ with any updates and changes to your information, including any changes to your postal or e-mail address to ensure that your orders are shipped to the correct address and that we can contact you about your order if necessary. Inquiries or Concerns

If MFJ holds your Personal Information, you may contact us with any questions, complaints, concerns or suggestions with respect to any potential inaccuracies in the information held, or about MFJ compliance with this Privacy Policy or applicable privacy legislation. MFJ is committed to providing the highest quality of service, and so, considers all requests serious and will investigate any complaints or concerns thoroughly. Please contact the Privacy Officer at the address below.

Changes and Updates to Policy

This Privacy Policy reflects MFJ current business practices, and may be changed or updated at any time, effective immediately upon revision. You should periodically check the Privacy Policy to remain informed about the most current policy.

From time to time, we may make changes to this Privacy Policy to reflect changes in its legal or regulatory obligations or in the manner in which we deal with your Personal Information.

Privacy Officer

MFJ in its commitment to privacy, has appointed a qualified member of our team as Privacy Officer. The Privacy Officer is available to offer more information on our practices and policy, to ensure compliance and rectify any complaints. To communicate with the Privacy Officer, please see the contact information below.

Contact Us

If you have any questions, comments or concerns about privacy at MFJ Canada or to withdraw your consent for the use of your Personal Information please contact:

Mindham Fine Jewellery Inc. Privacy Office 37 Hazelton Avenue
Toronto, Ontario
M5R2E3

MFJ Privacy Policy 2015