Mindham Fine Jewellery Inc. (“MFJ”) recognizes the importance of your right to privacy. We are committed to protecting the privacy of any personal information we collect about you. It is an important aspect of the way MFJ conducts its business.
It is the policy of MFJ to comply with the local privacy legislation.
What is Personal Information?
MFJ collects various types of Personal Information from you when you provide it at the time of purchase, when you sign up for our mailing list or when you make inquiries using the Mindham.com website (“Website”), when you require that an item be shipped or repaired or when you contact us. To protect our brand and our business, MFJ may require you to provide information to verify your identity to complete a purchase or if you seek to return a product.
You can visit the Website without identifying yourself, including your email address. Our web server may collect information related to your visit to the Website, however, including the IP address and domain used to access our website, the type and version of your browser, the website you came from to access our website, the page you entered and exited at, any website page that is viewed by that IP address and what country you are from. We use this information to monitor our Website’s performance (such as number of visits, average time spent, page views) and for our business purposes such as working to continually upgrade our website.
We may use or disclose your Personal Information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so.
As a general rule, MFJ collects Personal Information directly from you. In those circumstances where the Personal Information that we collect about you is held by a third party, we will obtain your permission before we seek out this information from such sources (such permission may be given directly by you, or implied from your actions) or we will take reasonable steps to ensure that such third parties have represented to us that they have a right to disclose that information to us.
Where permitted or required by applicable law or regulatory requirements, we may collect information about you without your knowledge or consent.
Additionally, by providing us with your contact information, you agree and consent that to MFJ sending you information, by any media and at any address of yours which you have provided to MFJ, concerning any MFJ product promotion, advertisements, marketing information or other customer related materials. All communication to you by email will include an option for you to cancel, unsubscribe and withdraw your consent at any time.
You may withdraw consent to the collection, use and disclosure of your Personal Information at any time, subject to legal or contractual restrictions and reasonable notice by contacting our Privacy Officer using the contact information set out below. All communications with respect to such withdrawal or variation of consent should be in writing. In some circumstances, if you choose not to provide Personal Information, or if you request a change or withdrawal of consent, our ability to provide products or services to you may be severely limited or made impossible.
Security and Retention
MFJ endeavors to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the Personal Information in question. These safeguards are designed to prevent your Personal Information from loss and unauthorized access, copying, use, modification or disclosure.
The security of your Personal Information is important to us, so please advise the Privacy Officer immediately should you become aware of any incident involving the loss or unauthorized access to or disclosure of Personal Information that is in our custody or control.
MFJ will make reasonable efforts to ensure that Personal Information of individuals is as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used, but we also rely on you to provide us with any changes to your Personal Information, and in particular to your contact information.
Access and Verification
You may ask MFJ to correct, update or delete information you have provided to MFJ which is stored in the MFJ customer database by contacting the Privacy Officer. If applicable, you should be sure to provide MFJ with any updates and changes to your information, including any changes to your postal or e-mail address to ensure that your orders are shipped to the correct address and that we can contact you about your order if necessary. Inquiries or Concerns
Changes and Updates to Policy
MFJ in its commitment to privacy, has appointed a qualified member of our team as Privacy Officer. The Privacy Officer is available to offer more information on our practices and policy, to ensure compliance and rectify any complaints. To communicate with the Privacy Officer, please see the contact information below.
If you have any questions, comments or concerns about privacy at MFJ Canada or to withdraw your consent for the use of your Personal Information please contact:
Mindham Fine Jewellery Inc. Privacy Office 37 Hazelton Avenue Toronto, Ontario M5R2E3